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Ordering/Security

Ordering Information:

The easiest way to order from us is online, using our virtual web-based shopping. Just use your credit card, VISA, MasterCard, Discover, or American Express. We accept orders through the mail, with checks or money orders (payable in U.S. Funds). We also accept orders from PayPal, where you can use your account with them, a major credit card, or a checking account draw. An option is available in the checkout process to direct your payment through PayPal. You may also order using a credit card, VISA, MasterCard, Discover, or American Express by telephone to our Customer Service Number (920) 954-1240 or by EMail: knit@frugalhaus.com

GUARANTEE:

It is very simple. You must be satisfied or we will refund your money for returned Merchandise. Return the item within two weeks and we will refund the purchase price by return mail. We cannot refund or exchange merchandise returned in other than saleable condition. Sorry, we cannot refund postage and handling costs or postage for returned articles.

ePATTERNS:

We will not exchange or refund purchase price on ePatterns that have already been transmitted to the customer.

PRICES:

We argue, kick, and scream with our suppliers and shippers when it comes to cost; consequently, we believe we offer you the very best quality for the price.

ELECTRONIC SHOPPING CART:


Go ahead and page through our products. When you want to order, just select the items and quantities desired. You can check your current selections at any time just by viewing your shopping basket. When ready to complete your order, go to checkout and complete the transaction with your address and credit card information. Our shopping module is protected by state-of-the-art SSL security, to assure your protection.

SHIPPING & HANDLING FOR MAIL IN ORDERS:

Please use the shopping cart software to determine the service and postage you decide with your order.

Privacy Policy:

This privacy statement has been created in order to demonstrate our firm commitment to protecting customer privacy.

Effective: 2015.07.28

We at Frugal Knitting Haus know that your privacy is important. This privacy policy is designed to assist you in understanding how we will collect and use the information you provide when you use frugalhaus.com (the “Website”). Please read this privacy policy to learn more about the ways in which we collect and use your information. If we make any material changes to this privacy policy, we will notify you in accordance with the process described in the Changes section of this privacy policy. By using our Website, you consent to our collection, use, and disclosure of your information as described in this privacy policy.

This privacy policy applies only to information collected through our Website and not to information collected offline.

Information We Collect

Information We Automatically Collect:

When you access our Website whether by computer, mobile phone or other device, we automatically collect certain information about your use of our Website (this information may include without limitation: geographical location and IDs of your computer, mobile or other device; bandwidth used; system and connection performance; browser type and version, operating system; length of visit; page views; referral source; IP address or other unique identifier for your computer, mobile phone or other device; your mobile carrier) using technologies such as Cookies and web beacons.

This information is not linked to personally identifying information.

Information You Provide To Us:

In some situations you may provide us with your personal identifying information (called “PII”). PII could include, without limitation, your name, street address, telephone number, email address, gift recipient information, information about your company or business, and, if necessary, credit card and/or other payment/ordering information, and any other information we collect about you that by itself is not PII but if combined with PII could be used to personally identify you.

You may provide us with PII when you:

Make a purchase

Request that your password be reset

Request a callback from us

Subscribe to our Website services, email notifications and/or newsletters

Register for our services, or register and/or set up an account/profile to access, visit and/or use certain portions of our Website

Provide comments, reviews, feedback, or testimonials about our Website or products or services

Any other transactions between you and us on or in relation to our Website.

Cookies and Other Tracking Technologies:

A “Cookie” is a small file stored on your hard drive that contains information about your computer. We may use Cookies to enable us to track and target your interests for the purpose of enhancing your experience on our Website. By showing how and when visitors use the Site, cookies help us deliver advertisements, identify how many unique users visit us, save user preferences and track user trends and patterns. We use:

Session Cookies which are Cookies that are deleted when you leave our Website.

Persistent Cookies which are Cookies that remain after you leave our Website so that you are recognized when you return.

The use of Cookies is industry standard so your browser may be set to accept cookies. If you would prefer not to accept cookies, you can alter the configuration of your browser to reject all Cookies or some Cookies. Note, if you reject certain Cookies, you may not be able to access all of our Website features.

Our Website may also contain third-party cookies from advertising partners. To opt-out of these type of cookies, visit the Network Advertising Initiative (NAI) website by visiting http://www.networkadvertising.org/choices/. Even if you opt-out through the NAI website, you can still receive communications you have signed up to receive from us unless you opt out of those by using the information in the Opting-Out and Updating Your Information sections of this privacy policy.

Web Beacons:

We may use web beacons (also known as clear GIFs) to access Cookies and count users who visit our Website or open our HTML-formatted email messages. Web beacons are single-pixel graphic files with a unique identifier, similar to Cookies. Web beacons are embedded invisibly on Web pages and are stored on a user's hard drive. You can modify your browser settings to control web beacons.

 How We Use Your Information:

 Frugal Knitting Haus will use Information We Automatically Collect to:

Improve your experience on our Website and our services, to count users who visit our Website or open our HTML-formatted email messages, improve the delivery of our ads and web pages to you help us better manage content on our Website by informing us what content is effective and by helping to measure traffic on our Website.

We may use IP addresses to help diagnose problems with our server, administer our Website, analyze trends, track users' movement, gather broad demographic information for aggregate use in order for us to improve the Website, and deliver customized content.

Frugal Knitting Haus will use PII to:

Respond to your inquiries, and/or other requests or questions

Enable your use of the services available on our Website

Contact you regarding your purchase

Collect payments from you

And to send you:

Products purchased through our Website

Information and updates related to your purchase

Invoices

Email notifications which you have specifically requested

Email marketing communications relating to our business which we think may be of interest to you

Email messages containing company news, product or service information.

Sharing PII with Third Parties:

We may use third parties to perform certain services on our behalf. We may share your PII including payment card information, with these third parties solely to enable them to perform the services for us.

Such third parties include those:

Hosting our Website

Managing the functionality of our Website

Processing credit or other payment card payments

Fulfilling and processing orders

Assisting with promotions            

Enabling us to send you email.

We require that those third party vendors maintain at least the same level of confidentiality that we maintain for such information.  We do not provide your PII to parties unconnected with the services we provide. Your information will not be sold to nor will it be exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering a product or service.

Security:

Frugal Knitting Haus has implemented and follows commercially reasonable measures to protect against unauthorized access to and unlawful interception or processing of PII. Unfortunately, data transmission over the Internet is never 100% secure so we cannot guarantee the security of any information you transmit to us or from our Website therefore you use our Website at your own risk.

If you register on our Website you are responsible for protecting the security of your user name and password. You are responsible for any transaction made using your user name and password.

We use industry standard security measures. All credit card information you submit via our Website is transmitted via Secure Socket Layer (SSL) encryption.

All payments submitted through our Website are processed by PayPal. You can review the PayPal privacy policy at https://www.paypal.com/us/webapps/mpp/ua/privacy-full.  We will share information with PayPal to the extent necessary for the purposes of processing payments you make, refunding such payments and dealing with complaints and queries relating to such payments and refunds.

Testimonials and Reviews:

We may select and post customer testimonials on our website and you may also submit product reviews via our website. These submissions may contain PII such as your name and/ or the city, state, or country in which you live. We encourage you to create an anonymous unidentifiable screen name when posting testimonials and reviews.

We will obtain your consent prior to posting any testimonial that contains your PII. By submitting a product review on our website you are giving us permission to post your review on our Website.

If you allow us to post such content, it will be available to other users of the Website. Your posting may also become public and we cannot prevent such information from being used in a manner that may violate our privacy policy or the law.

If you would like us to remove or delete your name or testimonial or review from our Website, you may contact us at knit (at) frugalhaus.com.

Note that copies of information that you have updated, modified or deleted may remain viewable in cached and archived pages of our Website for a period of time.

Third Party Websites:

Our Website may contain links to third party content or websites that Frugal Knitting Haus does not control. This includes links from advertisers, sponsors and partners. NOTE: if you click on these links and enter a third party’s website these third parties may use their own Cookies to collect data or solicit PII. You should read the third party website’s privacy policy to learn how they will collect and use your information as their policies may differ from ours and will apply to your use of their website.

Frugal Knitting Haus is not responsible for the treatment of your PII or any of your information by any third party.

Changing Or Updating Your Information:

You can review and change or update personal information you have provided and your subscriptions or preferences regarding information you receive from us by logging in to your account and making or requesting changes.  We will implement your requested changes as soon as we reasonably can. When you edit your information or change your preferences, information that you remove may remain in our databases or backup media because it is not always possible to completely remove or delete information from those locations.

Opting Out:

You may opt-out of having your PII shared with third parties except as required by law and you may also request updates or changes to your information or your preferences regarding receiving future promotional messages from us. To do this you may contact our Privacy Officer using the information in the Contact Us section of this privacy policy or login to your frugalhaus.com account and make changes to your account as described in the section Changing or Updating Your Information.

Please note that if you opt-out of promotional/ marketing emails, you may continue to receive certain communications from us, such as administrative and services announcements and/or messages about your account/profile.

Disclosure of Information / Sharing Your Information:

We may disclose your PII (a) to the extent required by law or if we have a good-faith belief that such disclosure is necessary in order to comply with official investigations or legal proceedings initiated by governmental and/or law enforcement officials, or private parties, including but not limited to: in response to subpoenas, search warrants, or court orders or (b) if we sell or transfer all or a portion of our company’s business interests, assets, or both, or in connection with a corporate merger, consolidation, restructuring, or other company change or (c) to our subsidiaries or affiliates only if necessary for business and operational purposes or (d) to our vendors if necessary in order to provide you with service as further described in the section How We Use Your Information.

Without your express consent, your information will not be sold, exchanged, transferred, or given to any other entity, other than those acting as our agents to perform task(s) on our behalf and under our instructions, for any reason that is not compatible with the reason that you originally shared the information (except as described above).

If you do agree to allow us to share your PII with third parties for other reasons, you may opt in by emailing the privacy officer as described in the Contact Us section of this privacy policy. You may revoke this permission (opt out) at any time. See the section Opting Out for more information.

We reserve the right to use, transfer, sell, and share aggregated, anonymous data, which does not include any PII, about our Website users as a group for any legal business purpose, such as analyzing usage trends and seeking compatible advertisers, sponsors, clients and customers.

Except as provided in this privacy policy, we will not provide your information to third parties.

Child Privacy:

This Website is not directed at, or intended for use by, children under the age of 13. We do not knowingly allow anyone under 18 to provide any personal information on our Website. Children should always get permission from a parent or guardian before sending personal information over the Internet. If you believe your child may have provided us with personal information, you can contact our Privacy Officer using the instructions in the Contact Us section of this privacy policy and we will delete the information.

Notice to California Residents - Your California Privacy Rights:

California’s "Shine the Light" law, Civil Code section 1798.83, permits residents of California to request information about how a business shares their information with third parties for direct marketing purposes. However, under that law, a business is not required to provide this information if it has a policy not to disclose personal information of customers to third parties for the third parties’ direct marketing purposes if the customer has exercised an option to opt-out of such information sharing. We have such a policy and we will not share your information with third parties for their direct marketing purposes without your consent. If you would like to opt-out of our sharing of your information with third parties for their direct marketing purposes or to find out more about your opt-out rights, please contact our Privacy Officer by emailing info (at) knit@frugalhaus.com or writing to us by mail as described below.

Changes to this Privacy Policy:

We may update this privacy policy from time to time by posting a new version on our Website. You should visit this page occasionally to ensure you agree with any changes. We will post our revised privacy policy on our Website and update the "Effective" date above to reflect the date of the changes. You are responsible for maintaining the accuracy of the information you submit to us, such as your contact information provided as part of registration.

By continuing to use our Website after we post any such changes, you accept the privacy policy as modified.

Questions or Concerns, Contact Us:

If you have any questions about this privacy policy or our treatment of your information, please write to us our Privacy Officer by email at knit (at) frugalhaus.com

or by postal mail at:

Attn: Privacy Officer, Frugal Knitting Haus

2339 W Hammer Lane, Suite C, 120

Stockton, CA  95209

If you need to communicate with us regarding your credit card or other payment information please contact us by phone at our designated customer support number. Do not include any account numbers in your email as email is not a secure form of communication.

 If you feel that Frugal Knitting Haus has violated this agreement with respect to your PII or if you suspect misuse of the GeoTrust privacy verified seal and wish to make a report to GeoTrust’s privacy verification administrator, you may do so here: https://www.geotrust.com

 

 

 

 

 

 

 

 

 

 

 


 

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