The easiest way to order from us is online, using our virtual web-based shopping. Just use your credit card, VISA, MasterCard, Discover, or American Express. We accept orders through the mail, with checks or money orders (payable in U.S. Funds). We also accept orders from PayPal, where you can use your account with them, a major credit card, or a checking account draw. An option is available in the checkout process to direct your payment through PayPal. You may also order using a credit card, VISA, MasterCard, Discover, or American Express by telephone to our Customer Service Number (920) 954-1240 or by EMail: firstname.lastname@example.org
It is very simple. You must be satisfied or we will refund your money for returned Merchandise. Return the item within two weeks and we will refund the purchase price by return mail. We cannot refund or exchange merchandise returned in other than saleable condition. Sorry, we cannot refund postage and handling costs or postage for returned articles.
We will not exchange or refund purchase price on ePatterns that have already been transmitted to the customer.
We argue, kick, and scream with our suppliers and shippers when it comes to cost; consequently, we believe we offer you the very best quality for the price.
ELECTRONIC SHOPPING CART:
Go ahead and page through our products. When you want to order, just select the items and quantities desired. You can check your current selections at any time just by viewing your shopping basket. When ready to complete your order, go to checkout and complete the transaction with your address and credit card information. Our shopping module is protected by state-of-the-art SSL security, to assure your protection.
SHIPPING & HANDLING FOR MAIL IN ORDERS:
Please use the shopping cart software to determine the service and postage you decide with your order.
This privacy statement has been created in order to demonstrate our firm commitment to protecting customer privacy.
Information We Collect
Information We Automatically Collect:
When you access our Website whether by computer, mobile phone or other device, we automatically collect certain information about your use of our Website (this information may include without limitation: geographical location and IDs of your computer, mobile or other device; bandwidth used; system and connection performance; browser type and version, operating system; length of visit; page views; referral source; IP address or other unique identifier for your computer, mobile phone or other device; your mobile carrier) using technologies such as Cookies and web beacons.
This information is not linked to personally identifying information.
Information You Provide To Us:
In some situations you may provide us with your personal identifying information (called “PII”). PII could include, without limitation, your name, street address, telephone number, email address, gift recipient information, information about your company or business, and, if necessary, credit card and/or other payment/ordering information, and any other information we collect about you that by itself is not PII but if combined with PII could be used to personally identify you.
You may provide us with PII when you:
Make a purchase
Request that your password be reset
Request a callback from us
Subscribe to our Website services, email notifications and/or newsletters
Register for our services, or register and/or set up an account/profile to access, visit and/or use certain portions of our Website
Provide comments, reviews, feedback, or testimonials about our Website or products or services
Any other transactions between you and us on or in relation to our Website.
Cookies and Other Tracking Technologies:
Session Cookies which are Cookies that are deleted when you leave our Website.
Persistent Cookies which are Cookies that remain after you leave our Website so that you are recognized when you return.
We may use web beacons (also known as clear GIFs) to access Cookies and count users who visit our Website or open our HTML-formatted email messages. Web beacons are single-pixel graphic files with a unique identifier, similar to Cookies. Web beacons are embedded invisibly on Web pages and are stored on a user's hard drive. You can modify your browser settings to control web beacons.
How We Use Your Information:
Frugal Knitting Haus will use Information We Automatically Collect to:
Improve your experience on our Website and our services, to count users who visit our Website or open our HTML-formatted email messages, improve the delivery of our ads and web pages to you help us better manage content on our Website by informing us what content is effective and by helping to measure traffic on our Website.
We may use IP addresses to help diagnose problems with our server, administer our Website, analyze trends, track users' movement, gather broad demographic information for aggregate use in order for us to improve the Website, and deliver customized content.
Frugal Knitting Haus will use PII to:
Respond to your inquiries, and/or other requests or questions
Enable your use of the services available on our Website
Contact you regarding your purchase
Collect payments from you
And to send you:
Products purchased through our Website
Information and updates related to your purchase
Email notifications which you have specifically requested
Email marketing communications relating to our business which we think may be of interest to you
Email messages containing company news, product or service information.
Sharing PII with Third Parties:
We may use third parties to perform certain services on our behalf. We may share your PII including payment card information, with these third parties solely to enable them to perform the services for us.
Such third parties include those:
Hosting our Website
Managing the functionality of our Website
Processing credit or other payment card payments
Fulfilling and processing orders
Assisting with promotions
Enabling us to send you email.
We require that those third party vendors maintain at least the same level of confidentiality that we maintain for such information. We do not provide your PII to parties unconnected with the services we provide. Your information will not be sold to nor will it be exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering a product or service.
Frugal Knitting Haus has implemented and follows commercially reasonable measures to protect against unauthorized access to and unlawful interception or processing of PII. Unfortunately, data transmission over the Internet is never 100% secure so we cannot guarantee the security of any information you transmit to us or from our Website therefore you use our Website at your own risk.
If you register on our Website you are responsible for protecting the security of your user name and password. You are responsible for any transaction made using your user name and password.
We use industry standard security measures. All credit card information you submit via our Website is transmitted via Secure Socket Layer (SSL) encryption.
Testimonials and Reviews:
We may select and post customer testimonials on our website and you may also submit product reviews via our website. These submissions may contain PII such as your name and/ or the city, state, or country in which you live. We encourage you to create an anonymous unidentifiable screen name when posting testimonials and reviews.
We will obtain your consent prior to posting any testimonial that contains your PII. By submitting a product review on our website you are giving us permission to post your review on our Website.
If you would like us to remove or delete your name or testimonial or review from our Website, you may contact us at knit (at) frugalhaus.com.
Note that copies of information that you have updated, modified or deleted may remain viewable in cached and archived pages of our Website for a period of time.
Third Party Websites:
Frugal Knitting Haus is not responsible for the treatment of your PII or any of your information by any third party.
Changing Or Updating Your Information:
You can review and change or update personal information you have provided and your subscriptions or preferences regarding information you receive from us by logging in to your account and making or requesting changes. We will implement your requested changes as soon as we reasonably can. When you edit your information or change your preferences, information that you remove may remain in our databases or backup media because it is not always possible to completely remove or delete information from those locations.
Please note that if you opt-out of promotional/ marketing emails, you may continue to receive certain communications from us, such as administrative and services announcements and/or messages about your account/profile.
Disclosure of Information / Sharing Your Information:
We may disclose your PII (a) to the extent required by law or if we have a good-faith belief that such disclosure is necessary in order to comply with official investigations or legal proceedings initiated by governmental and/or law enforcement officials, or private parties, including but not limited to: in response to subpoenas, search warrants, or court orders or (b) if we sell or transfer all or a portion of our company’s business interests, assets, or both, or in connection with a corporate merger, consolidation, restructuring, or other company change or (c) to our subsidiaries or affiliates only if necessary for business and operational purposes or (d) to our vendors if necessary in order to provide you with service as further described in the section How We Use Your Information.
Without your express consent, your information will not be sold, exchanged, transferred, or given to any other entity, other than those acting as our agents to perform task(s) on our behalf and under our instructions, for any reason that is not compatible with the reason that you originally shared the information (except as described above).
We reserve the right to use, transfer, sell, and share aggregated, anonymous data, which does not include any PII, about our Website users as a group for any legal business purpose, such as analyzing usage trends and seeking compatible advertisers, sponsors, clients and customers.
Notice to California Residents - Your California Privacy Rights:
California’s "Shine the Light" law, Civil Code section 1798.83, permits residents of California to request information about how a business shares their information with third parties for direct marketing purposes. However, under that law, a business is not required to provide this information if it has a policy not to disclose personal information of customers to third parties for the third parties’ direct marketing purposes if the customer has exercised an option to opt-out of such information sharing. We have such a policy and we will not share your information with third parties for their direct marketing purposes without your consent. If you would like to opt-out of our sharing of your information with third parties for their direct marketing purposes or to find out more about your opt-out rights, please contact our Privacy Officer by emailing info (at) email@example.com or writing to us by mail as described below.
Questions or Concerns, Contact Us:
or by postal mail at:
Attn: Privacy Officer, Frugal Knitting Haus
2339 W Hammer Lane, Suite C, 120
Stockton, CA 95209
If you need to communicate with us regarding your credit card or other payment information please contact us by phone at our designated customer support number. Do not include any account numbers in your email as email is not a secure form of communication.
If you feel that Frugal Knitting Haus has violated this agreement with respect to your PII or if you suspect misuse of the GeoTrust privacy verified seal and wish to make a report to GeoTrust’s privacy verification administrator, you may do so here: https://www.geotrust.com